SISTEM AUDIT ISO 9001 : 2000 INTERNAL DAN EKSTERNAL PENDEKATAN PADA PENINGKATAN KEPUASAN PELANGGAN (STUDI KASUS PADA PT. MARGA MAJU JAYA)

Munir Azhari, ISO 9001:2000 Internal and External Audit System Approach to Improve Customer Satisfaction.Quality is an image which very hungered for each. Every flexible pavement in giving service customer, goodnessin the case of product also service. Congeniality quality industries contextcan be defined through various approach, but principle reaching according among result activity tobe delivered by customers company.ISO 9000 representing one management system on this time become especial choice toflexible wish apply concept from consistently systematic.The company that has must commit all kind lower level until top have runthe right way. In chase PT. Marga Maju Mandiri runs tract. The relationshipbetween 9001 : 2000 implementing with customer satisfaction can see as such repeat order, thatis got satisfaction. been running philosophy 9001: ,they are; what you do write, write do, did record safety factor.The implementation carried out properly effectively throughfull commitment orientation at Mapan will produceasphalt services whose closer meeting desired accordance workstandards specifications.